AI Customer Insights Dashboard

This platform transforms unstructured customer feedback into strategic intelligence. It stands out by combining Generative AI (Gemini 2.5 Flash) for text mining with a rigorous statistical engine to validate data quality.

Key Modules & Implementation

• Automated Data Pipeline: Dynamic extraction from Google Maps via SerpAPI with a fallback "Mock Mode" for testing.
• Statistical Auditor (EDA): A modular system that performs manual calculation of Interquartile Range (IQR) to detect outliers, distribution skewness, and data quality metrics.
• Bivariate & Cross-Analysis: Implementation of Heatmaps and cross-tabulations to correlate Sentiment vs. Topic vs. Urgency, identifying exactly where a business is failing.
• Interactive Visualizations: Uses Plotly for executive radar charts and Seaborn/Matplotlib for technical distribution analysis.

Technical Excellence

• Polymorphic Architecture: Each analysis section inherits from a base EDASection class, allowing for a scalable and maintainable codebase.
• Data Integrity: Real-time auditing of AI "hallucinations" by checking for out-of-scale urgency values and duplicated reviews.
• Advanced UI: Built with Streamlit, featuring a cached data system and custom CSS for a professional BI experience.